Counselling with Jenny Poirier



Will what I say be Confidential?


I treat all information disclosed to me as confidential. Any information my supervisor receives is also treated as confidential, protecting any personally identifiable and sensitive information.
Should I feel you might either be a danger to yourself or others, I may be obliged to inform an outside agency, eg. a GP, but would try, whenever possible, to discuss this with you first.
I keep brief written notes of a summary of each session to aid my memory and for supervision purposes. These are kept in a locked file at my home. Notes are kept for 7 years after the last session and are then securely shredded. I am the Data Controller for information stored and am registered with the ICO. There are some rare circumstances in which data may be shared with other agencies (e.g. immediate risk of substantial harm to self or others; or under a legal requirement, e.g. terrorism, drug money laundering; or via court order for disclosure)



What is supervision?

Supervision is a form of consultative support for counsellors to discuss their work regularly with someone who is experienced in counselling and qualified in counselling supervision. The task is to work together to ensure and develop the efficacy of the counsellor/client relationship. Any information my supervisor receives is treated as confidential protecting any personally identifiable and sensitive information.



How often and for how long will I need to come?

Appointments are usually at the same day and time each week, but there is some flexibility. Sessions last for one hour.

I offer all prospective clients an assessment session (the same fee is charged as for an ongoing session).This provides both of us with the opportunity of deciding if we wish to work together. We could then agree on an initial number of sessions and at the end of this period review the situation again or you may prefer to work 'open ended'.
If it is decided not to continue working together I will attempt to provide, wherever possible, alternative counsellors or agencies to contact.

The number of sessions depends on what you are bringing to counselling. Some people find that 6 sessions are enough while others may prefer to look at things in more depth or have on going support and have longer term counselling. If you decide you wish to finish counselling I appreciate you telling me so we can have at least one session to end our work.



How much will it cost?

My fee for sessions (both ongoing and assessment sessions) is £50 daytime and £60 evenings per one hour appointment. I may be able to reduce my fee in some circumstances, so do please ask about this if you are on a low income. Payment by an individual is made by cash or cheque at the end of each session. I am also willing to accept payment via your insurance company.



How do I make an appointment?

If you would like to make an appointment or ask me any questions, please contact me either by e-mail or by telephone on 07976 209786. There is a confidential voicemail if I am unable to take your call. All messages will be responded to as soon as I can but please bear in mind that I may be with clients so cannot always reply immediately. Please note that I do not work at weekends however you are welcome to leave me a message or text and I will reply on the next working day.



What happens at an appointment?

The first 'assessment' appointment is a chance for us to meet and discuss the issues that you want to bring and what you would like to get out of coming for counselling. I will want to get an outline of your background and history and your current situation and symptoms.
I may spend some time working with you to create some resources for you before we begin working on your concerns. I will listen and ask some questions to help you talk, I don't just sit in silence.
It is important for us to both feel comfortable working together.
If we decide to go ahead with further appointments, we would agree a time to meet, usually weekly.
There is no obligation to continue. Sometimes a person may decide that counselling is not for them or it may be more appropriate for you to contact another organisation or counsellor.

Some people find it helpful to have an initial appointment with more than one counsellor and then make a decision as to who they feel most comfortable with.

You may also find it helpful to read these web pages published by BACP on 'Finding a Therapist'.



When are you available?

I offer daytime and evening appointments in Muswell Hill, subject to availability.



How do I make the most of counselling?

You can get the best results by:

  • being open
  • saying how you are really feeling
  • giving me honest feedback on how you experience the counselling, what is helpful and if there is anything you don't like

    Good counselling should feel safe and enable you to talk about things that you may not feel able to talk about to family and friends.



  • Will I be charged for missed sessions?

    Coming for counselling is a commitment and regularity is important for productive therapeutic work. The standard format of weekly sessions helps you make gradual and steady progress.

    When making a counselling contract with someone, I set aside that time for them on a regular basis and can't offer someone else that slot as they need their own ongoing appointment time.

    There may be some occasions when I can offer an alternative appointment time but I can't guarantee this due to other working commitments.

    For this reason, I do ask for a weekly commitment to attending for counselling and reserve the right to charge a cancellation fee if less than 24 hours notice is given (by friday for a monday appointment).



    What if I have a complaint?

    If you are unhappy about anything arising from your counselling please talk to me first or email me . If we cannot resolve the matter you have the right to complain to my professional body BACP.



    What about data privacy?

    General Data Protection Regulation

    Under the latest data privacy laws you have the right:
    •to access a copy and explanation of personal data

    •to request correction or erasure, in certain circumstances

    •to request limiting or ceasing data processing, where applicable

    •to compensation for substantial damage or distress caused by data processing, where applicable

    You can click on the link to read my Privacy Notice



    For general counselling, cancer counselling and EMDR by a Registered BACP Accredited counsellor in Muswell Hill N10, North London

    07976 209786
    + e-mail

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